Terms of Service

1. Who We Are

Ven Document Services, LLC (we, us, our) is a California-based company that provides non-legal, clerical assistance for completing certain government forms, primarily U.S. immigration forms filed with USCIS. We are not a law firm, and we do not provide legal advice, legal representation, or any other services that require an attorney or accredited representative. Ven Document Services, LLC only provides services in the state of California. By using this website, our intake forms, or any of our services, you agree to these Terms.

2. No Legal Advice; Not a Law Firm

1. Ven Document Services, LLC and its owners, employees, and contractors are not attorneys and are not accredited representatives.
2. Nothing we provide is legal advice or a legal opinion.
3. We do not tell you what your legal rights or options are; tell you which form you should file; advise you on how to answer questions to achieve a particular legal result; or represent you before USCIS, ICE, EOIR, any court, or any other government agency.
4. You are solely responsible for deciding which form(s) to request, what information to provide, and whether to file, when to file, and where to file.

Using our Services does not create an attorney-client relationship, a fiduciary relationship, or any other special relationship.

3. Scope of Our Services

Subject to these Terms, we may provide: collecting information from you through online forms; typing or entering your information into blank government forms that you selected; formatting, organizing, and compiling your documents; providing general, non-specific publicly available information; and providing duplicate copies of completed forms.

We do not: choose forms for you; guarantee that any form is correct for your situation; guarantee that your application will be accepted, approved, or processed within any time frame; or communicate with the government on your behalf.

4. Your Responsibilities

1. You choose the forms. You confirm that you selected the form(s) to be prepared. If you are unsure which form to file, consult a licensed attorney before using our Services.
2. You provide accurate information. You must submit true, complete, and accurate information. We rely on what you provide and do not investigate or verify it.
3. You review everything before filing. You must carefully review each completed form before signing or filing. If you see any error, tell us before you sign or file.
4. You remain responsible for filing and deadlines. You are responsible for printing, signing, mailing, filing, and tracking your own case.
5. You will not misuse our Services. You will not use our Services to submit false information, commit fraud, or violate any law.

5. Fees, Government Costs, and Payments

1. Service Fees. Our service fees are flat amounts per form or per package, as listed on our order forms or price lists. These fees cover only our clerical document-preparation work.
2. Government Filing Fees. USCIS fees, biometrics fees, postage, etc., are not included and are paid separately by you to the government.
3. Payment Terms. Payment is typically due in full at the time you submit your intake form and sign our online contract. We generally do not begin work until your payment has been processed.
4. Refunds. Because our work is custom document preparation, all fees become non-refundable once we begin work, except where applicable law requires otherwise. If you request cancellation before we begin, we may issue a partial or full refund at our discretion, less any processing fees. We do not issue refunds if your application is denied or delayed.

6. No Guarantee of Outcome

Immigration and other government decisions are made by agencies we do not control. We cannot and do not promise that any application will be accepted, approved, or granted; that you will receive any particular immigration status; or that your matter will be processed within any specific time period.

7. Privacy and Data

We use third-party platforms including Typeform, Stripe, email providers, and cloud-storage services to operate our business. By using our Services, you consent to the transfer and storage of your information through these providers. We take reasonable steps to protect your information, but no system is perfectly secure.

8. No Attorney-Client Privilege

Because Ven Document Services, LLC is not a law firm and does not provide legal advice, communications with us are not protected by attorney-client privilege. Do not send us confidential information that you intend to share only with an attorney.

9. Limitation of Liability

To the fullest extent permitted by law: Ven Document Services, LLC, its owners, employees, and contractors are not liable for indirect, incidental, special, consequential, or punitive damages arising out of your use of the Services. Our total liability for any claim will not exceed the amount you actually paid us for the specific service giving rise to that claim.

10. Governing Law

These Terms are governed by the laws of the State of California. Any dispute arising out of or relating to these Terms or the Services will be brought in the state or federal courts located in California.

11. Controlling Language

These Terms may be made available in other languages for convenience. If there is any difference or inconsistency between a translated version and the original English version, the English version controls.

12. Contact Information

Ven Document Services, LLC
Email: support@vendocumentservices.com
Phone: +1 323-209-5099